Acceptance and scope
These Terms of Service (“Terms”) apply when you access or use the Viera Natural Wooden Flooring website. By using the website, you agree to these Terms. If you do not agree, please do not use the website.
“Viera”, “we”, “us”, and “our” refer to Viera Natural Wooden Flooring. These Terms govern the website only. A purchase, installation, export, distribution, or service engagement may be governed by a separate written quotation, order confirmation, contract, warranty, or care guide. If those documents conflict with these Terms on a transaction-specific matter, the transaction document controls.
Website information
This website provides general information about our business, flooring, materials, finishes, projects, services, export capabilities, and support. We aim to keep it useful and accurate, but website content may be updated and can contain inadvertent errors or omissions.
Content on this website is not architectural, engineering, structural, legal, tax, customs, or other professional advice. Suitability depends on site conditions, subfloor, moisture, climate, installation method, intended use, and maintenance. Obtain project-specific advice before ordering or installing a product.
Enquiries and quotations
Sending an enquiry, using a planner or configurator, requesting a quote, or discussing a project does not by itself create a contract or oblige either party to proceed. Website calculations, visualisations, availability indications, and estimates are preliminary and should be independently checked.
A binding order exists only when the applicable commercial terms have been confirmed through an authorised written order document or agreement and any stated acceptance or payment conditions have been met. Unless the final document says otherwise, prices, stock, lead times, freight, taxes, duties, installation costs, and specifications remain subject to confirmation.
When contacting us, you agree to provide information that is accurate to the best of your knowledge and that you are authorised to share. Please do not submit unlawful content, malware, or confidential information that is not needed for the request.
Products and natural variation
Wood is a natural material. Colour, tone, grain, knots, mineral marks, texture, dimensions, moisture response, and ageing can vary between species, boards, batches, samples, photographs, and installed floors. Exposure to light and use may also change appearance over time. These natural characteristics are not necessarily defects.
Images, renders, room previews, and screen colours are illustrative and may not reproduce the product exactly. Samples represent a limited portion of a variable natural material. Final selection should be based on the confirmed specification, approved sample process where applicable, installation environment, and written order documents.
Product availability, dimensions, grading, finishes, certification status, packaging, and technical details may change. Claims relating to a specific certification, origin, shipment, or compliance document apply only where expressly confirmed for the relevant product and order.
Installation, care, and warranties
Correct acclimatisation, moisture testing, subfloor preparation, expansion allowances, installation, finishing, cleaning, and environmental control materially affect wood-floor performance. Follow the written instructions supplied for your product and use qualified professionals where appropriate.
Warranty coverage, exclusions, claim procedures, and remedies are governed by the written warranty and order documents applicable to your purchase. General website descriptions of warranty or after-sales support are summaries and do not expand or replace those documents. Nothing in these Terms excludes a right or remedy that cannot lawfully be excluded, including applicable consumer rights.
Acceptable use
You may use this website for lawful personal or legitimate business purposes. You must not:
- interfere with the website, its security, availability, or other users;
- attempt unauthorised access, introduce malicious code, scrape at unreasonable volume, or bypass access controls;
- misrepresent your identity or affiliation, impersonate another person, or submit fraudulent requests;
- use website content in a way that infringes intellectual-property, privacy, or other legal rights;
- use the website for unlawful, harmful, misleading, or abusive activity.
We may restrict access where reasonably necessary to protect the website, our business, or other users.
Intellectual property
Unless stated otherwise, the website’s branding, logo, layout, copy, product presentation, graphics, and original media are owned by or licensed to Viera and are protected by applicable intellectual-property laws. Third-party photographs, marks, and other content remain the property of their respective owners.
You may view the website and make a reasonable number of copies for your own evaluation of Viera products or services. No other reproduction, modification, publication, distribution, commercial exploitation, or creation of derivative material is permitted without prior written permission or a legal exception.
Third-party services and links
The website may display or link to independent services such as Google Maps, WhatsApp, and third-party image hosts. We do not control their availability, security, content, or data practices. A link does not imply endorsement, and your use of a third-party service is governed by that provider’s terms and privacy policy.
Disclaimers and liability
To the fullest extent permitted by law, the website is provided on an “as available” basis. We do not guarantee uninterrupted or error-free access, that every item will remain available, or that general website content will meet the requirements of a particular project.
To the fullest extent permitted by law, Viera will not be liable for indirect, incidental, special, or consequential loss arising solely from use of, inability to use, or reliance on this website. This limitation does not apply to fraud, wilful misconduct, gross negligence, or any liability or statutory right that cannot legally be limited or excluded. Liability relating to a purchased product or service is governed by the applicable order, warranty, and mandatory law.
Governing law and disputes
These Terms are governed by the laws of India. Subject to any mandatory consumer forum, statutory remedy, or other jurisdiction that applicable law preserves, disputes relating to website use will be subject to the courts having jurisdiction in Kannur, Kerala. Before starting formal proceedings, we encourage you to contact us so both sides can try to resolve the issue promptly.
Changes and contact
We may revise these Terms as the website or applicable requirements change. Updated Terms take effect when posted, with the revised date shown above. Changes do not retrospectively replace the specific written terms of an already confirmed order.
Questions about these Terms may be sent to contact@vierawoodenflooring.com or addressed to Viera Natural Wooden Flooring, V97X+H5R, Thayyil – Marakkarkandy Road, Marakkarkandy, Kannur, Kerala 670003, India. You can also call +91 62385 07303.