Scope and who we are
This Privacy Policy applies to the Viera Natural Wooden Flooring website and to enquiries you make through our website, email, telephone, WhatsApp, or in person. “Viera”, “we”, “us”, and “our” refer to Viera Natural Wooden Flooring.
We are based at V97X+H5R, Thayyil – Marakkarkandy Road, Marakkarkandy, Kannur, Kerala 670003, India. This policy does not govern websites or services operated independently by third parties.
Information we collect
Information you provide
Depending on how you interact with us, we may receive:
- your name, email address, phone number, company, and location;
- project, property, delivery, product, finish, dimensions, quantity, and budget details;
- order references, project location, service history, warranty information, photographs, and details of a support request;
- messages, feedback, and other information you choose to share with us.
Please do not send sensitive personal information that is not necessary for your enquiry.
Information collected when you use the website
Our hosting and security infrastructure may automatically process technical information such as your IP address, browser and device type, requested pages, referring page, date and time of access, and diagnostic or security logs. We use this information to deliver, secure, and maintain the website.
How we use information
We may use personal information to:
- respond to enquiries and arrange consultations, samples, quotations, or project discussions;
- provide installation, maintenance, warranty, and after-sales support;
- communicate about an existing or requested product or service;
- maintain business records, prevent misuse, troubleshoot, and protect our website and operations;
- comply with legal obligations and establish, exercise, or defend legal claims;
- improve our website, products, and customer experience using aggregated or de-identified insights where practicable.
Where applicable law requires consent, we will ask for it before the relevant processing. You may withdraw consent by contacting us, subject to processing already carried out and any information we must retain by law. We do not sell or rent personal information. We will send promotional communications only where you have requested them or where otherwise permitted by law, and you may opt out at any time.
Retention and security
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to an enquiry, servicing an order or warranty, maintaining required business records, resolving disputes, and meeting legal, tax, accounting, or regulatory obligations. Retention periods vary with the nature of the interaction and applicable requirements. Information that is no longer required is deleted, anonymised, or securely archived where deletion is not immediately possible.
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Your choices and rights
Subject to applicable law, you may ask us to confirm whether we process your personal information, provide access to it, correct inaccurate or incomplete information, erase information that is no longer required, or withdraw consent. You may also raise a grievance and, where the law provides, nominate another person to exercise your rights.
To make a request, email contact@vierawoodenflooring.com with enough detail for us to understand the request. We may need to verify your identity and may retain limited information where required by law or necessary for legal claims. If you remain dissatisfied, you may approach the competent data-protection authority when that remedy is available under applicable law.
Children’s privacy
Our website and services are intended for adults involved in purchasing, specifying, installing, or maintaining flooring. We do not knowingly seek personal information from children. If you believe a child has provided personal information to us without appropriate parental consent, please contact us so we can review and delete it where required.
Changes to this policy
We may update this policy when our services, technology, or legal obligations change. The latest version will appear on this page with a revised “Last updated” date. If a change materially affects how we use information already collected, we will provide any additional notice or seek consent required by law.
Contact and grievances
For privacy questions, requests, complaints, or grievances, contact our Privacy Grievance Contact using the details below. Please write “Privacy Request” in the subject line so we can route your message correctly.
Viera Natural Wooden Flooring
V97X+H5R, Thayyil – Marakkarkandy Road
Marakkarkandy, Kannur, Kerala 670003, India
Email: contact@vierawoodenflooring.com
Phone: +91 62385 07303